FAQs

Browse our collections and select the dress you would like to purchase. Choose your preferred color, size, and any available customization options, then add the item to your cart and proceed to checkout.

If you need to cancel your order, please contact us at veadress@outlook.com as soon as possible.

Cancellation eligibility and the refundable amount depend on how far your order has progressed. Once an order has shipped, it can no longer be cancelled.

Please contact us as soon as possible if you need to change your size, color, measurements, shipping details, or another part of your order.

Changes cannot be guaranteed once production or shipment has begun.

Selected dresses may offer custom sizing, color options, or minor design adjustments.

Availability depends on the individual dress. Please contact us before ordering if you have a special request.

Available payment methods are shown during checkout and may vary depending on your country or region.

If credit or debit card payment is available in your region, the supported options will appear on the checkout page.

Payments are processed through the secure payment methods available through our checkout. Sensitive payment information is handled by the applicable payment provider.

Payments may be declined because of incorrect card details, insufficient funds, bank security restrictions, or verification requirements.

Please confirm your payment details or contact your bank or payment provider for assistance.

We recommend taking your body measurements and comparing them carefully with our size chart before ordering.

Dress sizing may differ from everyday clothing sizes, so choosing according to your actual measurements is recommended.

• Bust: Measure around the fullest part of your bust.
• Waist: Measure around your natural waistline.
• Hips: Measure around the fullest part of your hips.

Some dresses may also require hollow-to-floor and height measurements.

Compare your measurements with the size chart and pay particular attention to the measurements most important for the dress silhouette.

If available, you may also select a custom-size option.

Custom sizing may be available for selected dresses. Where offered, you can provide the required measurements when placing your order.

Different return conditions may apply to custom-size dresses.

Delivery time includes both production or processing time and shipping time.

Most orders require approximately 3–7 business days for preparation or production, followed by approximately 8–12 business days for standard shipping.

These are estimated timeframes and may vary during peak seasons, holidays, customs processing, weather events, or carrier delays.

Yes. Once your order has been dispatched, tracking information will normally be provided so you can follow your shipment.

Customs duties, import taxes, or other fees may apply depending on your destination country or region.

Unless collected during checkout, these charges may be the responsibility of the recipient.

Eligible items may be returned according to our Refund Policy. Please contact us within 7 days of receiving your order to request a return.

Please do not send an item back before receiving return instructions and the designated return address from our customer service team.

Custom-size or otherwise customized dresses are generally not eligible for return for personal reasons because they are prepared specifically according to the requested specifications.

Exceptions may apply where required by law or for a verified quality issue or error on our part.

We do not currently offer direct exchanges.

If your item is eligible for return, you can complete the return and place a new order for your preferred size, color, or style.